General Services


  1. Overall, how satisfied are you with the services and support offered by UITS (uits.iu.edu) during the past year? [ALL]



    Not at all Satisfied





    Very Satisfied

    Not/ Applicable/Do Not Use

    1

    2

    3

    4

    5

    9


  2. Overall, how important are UITS systems and services to your work or study? [ALL]




    Not at all Important





    Very Important

    Not Applicable/Do Not Use

    1

    2

    3

    4

    5

    9


  3. How would you rate your computer expertise? [ALL]


    Novice




    Expert

    1

    2

    3

    4

    5


  4. Do you live in University housing? [UND, GRD]


    1. Yes

    2. No

    3. Not Applicable


  5. Please indicate which of the following devices you use regularly to access UITS services. (Select all that apply.) [ALL]


    1. Desktop computer

    2. Laptop

    3. Tablet

    4. Smartphone


  6. How often do problems with your primary computing device prevent you from doing your best work? [ALL]


    Daily

    A few times a week About once a week A few times a month About once a month A few times a year About once a year

    Less than once a year Unsure


  7. When you experience technology problems that you are unable to resolve on your own, which of the following do you use as your first form of support? [ALL]


    A friend or roommate A family member

    A colleague

    A local (school or departmental) IT professional UITS telephone consulting

    UITS email consulting UITS chat consulting

    UITS computing lab consultants UITS Webpage

    UITS Support Center UITS Knowledge Base

    Other:

    I am always able to fix technology problems myself Unsure

    None of the above


  8. What forms of support have you ever used when dealing with technology problems at IU? (Select all that apply.) [ALL]


    A friend or roommate A family member

    A colleague

    A local (school or departmental) IT professional UITS telephone consulting

    UITS email consulting UITS chat consulting

    UITS computing lab consultants UITS Webpage

    UITS Support Center UITS Knowledge Base

    Other:

    I am always able to fix technology problems myself Unsure

    None of the above


    Email


  9. Please indicate your overall satisfaction with the email systems UITS supports by selecting the appropriate response.




    Not at all Satisfied





    Very Satisfied

    Not Applicable/Do Not Use

    Umail [UND, GRD]

    1

    2

    3

    4

    5

    9


    Microsoft Exchange/Outlook/Outlook Web Application [FAC, STF, GRD]


    1


    2


    3


    4


    5


    9


    Support Services


  10. UITS provides a wide range of IT assistance for IU faculty, staff, and students. If you have received help from any of the following sources in the past year, please indicate your satisfaction by selecting the appropriate response. [ALL]


    N

    ot at all satisfied




    Very satisfied

    Not Applicable/Do Not Use

    UITS Support Services and Resources:







    Telephone consulting

    1

    2

    3

    4

    5

    9

    Walk-in consulting (at your campus UITS Support Center)


    UITS computing lab consultants


    1


    2


    3


    4


    5


    9


    UITS chat consulting (http://ithelplive.iu.edu)


    1


    2


    3


    4


    5


    9

    UITS email consulting

    1

    2

    3

    4

    5

    9


    Knowledge Base (http://kb.iu.edu)


    1


    2


    3


    4


    5

    9

    IUanyWare usability (the virtual system enabling access to most IU-supported software from your personal computing device.)


    1


    2


    3


    4


    5


    9

    IT Training - instructor-led training (e.g., classroom and online workshops, webinars, EdCerts, and certificate series)


    1


    2


    3


    4


    5


    9

    IUware (iuware.iu.edu, free downloadable software at IU; e.g., Microsoft Office, Windows OS)

    1

    2

    3

    4

    5

    9

    Cloud Storage Resources (e.g., cloudstorage.iu.edu, IU Box, Google@IU, Office 365, etc.)

    1

    2

    3

    4

    5

    9


  11. Overall, how satisfied are you with the UITS support services available at your campus? [ALL]



    Not at all satisfied





    Very satisfied

    Not Applicable/Do Not Use

    1

    2

    3

    4

    5

    9


    Communication Services


  12. UITS communicates with students, faculty, staff, and external audiences through a variety of media and activities. If you have seen information from any of the following sources in the past year, please indicate your satisfaction by selecting the appropriate response. [ALL]





    Not at all satisfied





    Very satisfied

    Not Applicable/Do Not Use

    Electronic news (e.g. Monitor or Newsbit email newsletter, IT Alerts, IT Pro)








    1

    2

    3

    4

    5

    9

    Social media (e.g. Twitter, Facebook, podcasts, YouTube)


    1


    2


    3


    4


    5


    9

    UITS websites (itnews.iu.edu, uits.iu.edu, newtoit.iu.edu)








    1

    2

    3

    4

    5

    9


  13. Overall, how satisfied are you with UITS communications? [ALL]




    Not at all satisfied





    Very satisfied

    Not Applicable/Do Not Use

    1

    2

    3

    4

    5

    9


    Instructional and Student Computing Services


  14. UITS maintains a large number of computer facilities and services designated to facilitate student learning and enhance instruction. If you use such facilities and services, please indicate your overall satisfaction by selecting the appropriate response.




    Not at all satisfied




    Very satisfied

    Not Applicable/Do Not Use

    Student Technology Centers:







    Hardware (computers, scanners, etc.) [ALL]


    1


    2


    3


    4


    5


    9

    Software [ALL]

    1

    2

    3

    4

    5

    9

    Black & white and color printing services [ALL]


    1


    2


    3


    4


    5


    9

    Plotters [ALL]


    Infostations (stand-up workstations/kiosks located in various buildings on campus)

    [ALL]


    1


    2


    3


    4


    5


    9


  15. Overall, how satisfied are you with UITS instructional and student computing services available on your campus? [ALL]



    Not at all satisfied





    Very satisfied

    Not Applicable/Do Not Use

    1

    2

    3

    4

    5

    9


    Classroom Technology Services


  16. UITS provides Classroom Technology Services (e.g., permanently installed classroom equipment, classroom technology support staff) designed to facilitate the use of information technologies in the classroom. Overall, how satisfied are you with the quality of these services? [FAC]



    Not at all satisfied





    Very satisfied

    Not Applicable/Do Not Use

    1

    2

    3

    4

    5

    9


  17. UITS provides several services for video communications and Web collaboration. If you use these services and facilities, please indicate your overall satisfaction by selecting the appropriate response.



    Not at all satisfied




    Very satisfied

    Not Applicable/ Do Not Use

    Videoconferencing (23 bridge, Zoom, conference room technology) [FAC, STF]


    1


    2


    3


    4


    5


    9

    Class Recording (Kaltura Lecture Capture, iStream) [ALL]


    1


    2


    3


    4


    5


    9

    Kaltura Media Management (Kaltura Mediaspace) [ALL]


    1


    2


    3


    4


    5


    9


  18. Overall, how satisfied are you with the physical learning space design in the Student Technology Centers? [Students]



    Not at all satisfied





    Very satisfied

    Not Applicable/Do Not Use

    1

    2

    3

    4

    5

    9


  19. Overall how satisfied are you with the design of classroom learning spaces? [Students, Faculty]



    Not at all satisfied





    Very satisfied

    Not Applicable/Do Not Use

    1

    2

    3

    4

    5

    9


    Digital Learning


  20. UITS provides digital learning resources and services for instructors in support of student learning. If you use such resources and services, please indicate your satisfaction by selecting the appropriate response.



    Not at all satisfied




    Very satisfied

    Not Applicable/ Do Not Use

    eTexts [FAC, UGRAD GRAD]








    1

    2

    3

    4

    5

    9

    Assistive Technology and Accessibility Centers (ATAC) [e.g., Assistive technology loans, alternate formats for instructional materials (braille, tactile diagrams, Kurzweil 3000, LiveScribe pens, Dragon NaturallySpeaking, TextHelp Read&Write Gold, etc.] [ALL]


    1


    2


    3


    4


    5


    9

    Canvas (Online learning environment) [ALL]








    1

    2

    3

    4

    5

    9

    Support for course creation [Fac/Staff]








    1

    2

    3

    4

    5

    9

    Centers for Teaching and Learning [FAC]








    1

    2

    3

    4

    5

    9


  21. Overall, how satisfied are you with UITS digital learning services and resources available on your campus? [ALL]



    Not at all satisfied





    Very satisfied

    Not Applicable/Do Not Use

    1

    2

    3

    4

    5

    9


    Research Technologies


  22. UITS provides facilities and services in support of research. Please indicate your awareness of the facilities and services by selecting the appropriate response.


    Not at all Slightly aware aware

    Moderately aware

    Very aware

    Extremely aware

    Supercomputers and high performance computers (Big Red II, Karst, Quarry, Mason,

    research database complex) [FAC, STF, GRD]

    1

    2

    3

    4

    5



    High speed disk

    storage (Data Capacitor, Research File System) [FAC, STF, GRD]


    Scholarly Data Archive (formerly referred to as MDSS /HPSS) [FAC, STF, GRD]

    1

    2

    3

    4

    5


    Advanced Visualization Lab (including IQ-Walls, IQ-Tables, and Virtual Reality) [FAC, STF, GRD]


    Research Analytics (formerly Stat/Math Center) [FAC, STF, GRD]


    Support for Digital Humanities, Arts and Creative Activities

    1

    2

    3

    4

    5


    Support for Life Sciences - including the Advanced Biomedical IT Core, the Indiana CTSIhub and CTSI web pages, and National Center for Genome Analysis Support [FAC, STF,

    GRD]

    1

    2

    3

    4

    5

    9


    Research Technologies


  23. UITS provides facilities and services in support of research. If you use such facilities and services, please indicate your overall satisfaction by selecting the appropriate response.


    Not at all satisfied



    Very satisfied

    Not Applicable/Do Not Use

    Supercomputers and high performance computers (Big Red II, Karst, Quarry, Mason, research database complex) [FAC, STF, GRD]

    1

    2

    3

    4

    5

    9

    High speed disk

    Storage (Data Capacitor, Research File System) [FAC,

    1

    2

    3

    4

    5

    9



    STF, GRD]


    Scholarly Data Archive (formerly referred to as MDSS

    /HPSS) [FAC, STF, GRD]







    Advanced Visualization Lab (including IQ-Walls, IQ-Tables, and Virtual Reality) [FAC, STF, GRD]

    Research Analytics (formerly Stat/Math Center) [FAC, STF, GRD]

    Support for Digital Humanities, Arts and Creative Activities

    1

    2

    3

    4

    5

    9

    Support for Life Sciences - including the Advanced Biomedical IT Core, the Indiana CTSIhub and CTSI web pages, and National Center for

    Genome Analysis Support [FAC, STF, GRD]

    1

    2

    3

    4

    5

    9


  24. Overall, how satisfied are you with the UITS research technology services available at IU? [FAC, STF, GRD]



    Not at all satisfied





    Very satisfied

    Not Applicable/Do Not Use

    1

    2

    3

    4

    5

    9


    Enterprise Systems


  25. UITS supports a number of information systems in support of administrative and academic services on campus. If you use such facilities and services, please indicate your overall satisfaction by selecting the appropriate response.


    Enterprise Student Systems


    Not at all satisfied



    Very satisfied

    Not Applicable/Do Not Use

    General SIS functionality (Admissions, Advising, Bursar, Records, Financial Aid) [FAC, STF]


    1


    2


    3


    4


    5


    9

    Academic Advising Services

    (Degree Map, AdRx) [FAC, STF]

    1

    2

    3

    4

    5

    9

    Student Self-Service (Register for Classes, My Unofficial Transcript, My Bursar Account, Make a Payment, My Financial Aid Account Summary, etc.) [UND, GRD]


    1


    2


    3


    4


    5


    9


    Business and Integration Systems


    Not at all satisfied



    Very satisfied

    Not Applicable/Do Not Use


    General Human Resources Functionality and Employee Self-Service (Employee Center, eDocs, ePTO, eDossier, Kuali Time, Activity Insight, etc.) [FAC, STF]


    1


    2


    3


    4


    5


    9

    Kuali Financial Information Systems (KFS), including Travel and Procurement Services [FAC, STF]


    1


    2


    3


    4


    5


    9

    IU Libraries Catalog


    1

    2

    3

    4

    5

    9

    One.iu.edu (IU service portal): Navigation/Usability [ALL]


    1


    2


    3



    4


    5


    9


    Cyber Security


  26. In general, how satisfied are you with the information provided by UITS about security threats that might affect your use of technology on the IU network? [All]


    Not at all Satisfied




    Very Satisfied

    Not Applicable

    1

    2

    3

    4

    5

    9


  27. Indiana University has implemented a two-step Duo authentication process for accessing sensitive data and systems aimed at protecting its faculty, staff, students, institutional data, and


    cyberinfrastructure in the wake of increasingly malicious and sophisticated phishing attacks. In the past year, do you recall having received a phishing message?


    1 You

    0 No

    8 Unsure


  28. To what extent do you agree with following statements?


    Strongly disagree

    Somewhat disagree

    Neither

    agree or disagree

    Somewhat agree

    Strongly agree

    Phishing is a serious problem.





    The Duo registration process was simple and straightforward.





    I know how to report a phishing attempt.





    I would like UITS to proactively inform me of known phishing attempts that affect the IU

    community.






    Web Services


  29. UITS supports access to and the use of various web services and tools. If you use such facilities and services, please indicate your overall satisfaction by selecting the appropriate response.



    Not at all satisfied




    Very satisfied

    Not Applicable/ Do Not Use

    Departmental publishing on IU Web servers (Webserve for Linux, CHE for Windows) [FAC, STF]


    1


    2


    3


    4


    5


    9

    Individual publishing on IU Web servers (Mercury, pages.iu.edu) [ALL]


    1


    2


    3


    4


    5


    9

    Web Content Management (Cascade Server, WCMS) [FAC, STF]


    1


    2


    3


    4


    5


    9


    Network Services


  30. UITS provides wired and wireless network access via IU Secure. If you use such facilities and services, please indicate your overall satisfaction by selecting the appropriate response. [ALL]



    Not at all satisfied




    Very satisfied

    Not Applicable/ Do Not Use

    Wireless network access available on campus

    1

    2

    3

    4

    5

    9

    Wired network access available on campus [FAC, STF]


    1


    2


    3


    4


    5


    9


  31. Overall, how satisfied are you with the network services at IU? [ALL]



    Not at all satisfied





    Very satisfied

    Not Applicable/Do Not Use

    1

    2

    3

    4

    5

    9


    Campus Voice Services


  32. UITS provides telephone services to the university. If you use such facilities and services, please indicate your overall satisfaction by selecting the appropriate response.



    Not at all satisfied




    Very satisfied

    Not Applicable/ Do Not Use

    Telephone System (Unicom) [FAC, STF] Lync/Skype for Business) [FAC, STF]

    IU Fax (IU’s central faxing service) [FAC STF]


    1


    2


    3


    4


    5


    9


    General Assessment


  33. How helpful has the information technology environment on your campus been in your teaching activities? [FAC]



    Not at all helpful





    Very helpful

    Not Applicable/Do Not Use

    1

    2

    3

    4

    5

    9


  34. How helpful has the information technology environment on your campus been in your research activities? [ALL?]



    Not at all helpful





    Very helpful

    Not Applicable/Do Not Use

    1

    2

    3

    4

    5

    9


  35. How helpful has the information technology environment on your campus been in your learning experience? [UND, GRD]



    Not at all helpful





    Very helpful

    Not Applicable/Do Not Use

    1

    2

    3

    4

    5

    9


  36. How helpful has the information technology environment on your campus been in conducting your

    administrative activities?


    Improvements and Suggestions


    image

  37. If you entered comments at the beginning of the survey, they are displayed below. If you would like to edit your comments, share recommendations for additional services and support resources, or add additional comments or suggestions please enter them below. [ALL]


    image


    image


    Would you be willing to participate in a UITS focus group to help evaluate new services, improvements or service needs?


    Yes (if yes, go to 34 and 35) No (if no, go to 34)


  38. Would you like a representative of UITS to contact you to discuss IT services on your campus or to address any IT issues you may have? (Your survey responses will remain confidential and will not be associated with you or your contact information if you choose to speak with someone from UITS.) [ALL]


    1. Yes

    2. No (if No, please go to END)


  39. What is the best way for a UITS representative to reach you? [ALL]


    1. Email me at:

    2. Call me at:


  40. Would you like the UITS representative to receive a copy of the additional comments you typed into the box above? The UITS representative will not see any other survey responses. [ALL]


  1. Yes

  2. No